crickex bangla Privacy Policy

crickex bangla (referred to herein as the "Platform", "we" or "us") operates an online sports betting and casino service for users in Bangladesh. This privacy policy explains what information we process about you when you visit our website, create an account, or use any of our services.

This policy should be read alongside crickex bangla's Terms and Conditions, as both documents together form the legal framework governing the use of our services. By registering with our service, you consent to the data processing practices described in this privacy policy.

crickex bangla collects several types of information. This information falls mainly into two categories — what you provide directly, and what is collected automatically through our systems.

2.1 Information You Provide Directly

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Mobile banking account numbers used for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• Any communication content submitted through support chat

2.2 Information Collected Automatically

• IP address and device identification details
• Browser type and operating system
• Login time, session duration, and a list of pages visited
• Betting history, deposit and withdrawal records
• Login logs and security events

We collect information in the following ways:

3.1 Registration and Verification

When you create an account you provide your name, mobile number, and other required details. Additional documents may be requested for age and identity verification — this is part of preventing fraud and ensuring responsible service.

3.2 Financial Transactions

When you deposit or withdraw via bKash, Nagad, Rocket, or Upay, transaction-related information is recorded in our payment processing system.

3.3 Cookies and Technical Means

Our website automatically collects technical information through browsing data, session cookies, and analytics tools. Full details about cookies are provided in Section 7.

3.4 Support Communications

Information you provide through our 24/7 live chat or email support is retained to improve service quality and resolve account issues.

crickex bangla uses your information only for specific and legitimate purposes. The main purposes for which we process data are described below:

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Applying eligible bonuses and promotional offers
• Detecting and preventing fraudulent activity, money laundering, and unauthorised access
• Responding to support requests and resolving technical issues
• Improving service quality, functionality, and user experience
• Conducting responsible gaming monitoring
• Meeting applicable legal obligations

The security of your information is a top priority for crickex bangla. We maintain industry-standard technical and organisational measures:

5.1 Encryption and Technical Safeguards

Our platform uses SSL (Secure Socket Layer) encryption, which keeps all data transmitted between your browser and our servers secure. Sensitive data such as passwords and payment information is stored in encrypted form.

5.2 Access Controls

Your personal information can only be accessed by staff who need it to carry out their work. All staff are employed under strict confidentiality agreements.

5.3 Data Retention Period

Information is retained for as long as your account is active and for as long as necessary after closure to meet applicable legal requirements. Financial transaction records are generally kept for up to 5 years. After that period, data is securely deleted or anonymised.

crickex bangla may share a limited amount of information with third parties in certain specific circumstances. Those circumstances are clearly set out below:

6.1 Payment Processors

Relevant information is shared with payment service providers to complete transactions via bKash, Nagad, Rocket, and Upay. Each provider operates under its own privacy policy.

6.2 Gaming Software Providers

Various game studios' software runs on our platform. Technical data from game sessions may be shared with the relevant provider, but your full personal identity is not disclosed to them.

6.3 Legal Obligations

Information may be transferred to the relevant authorities to comply with court orders, legal investigations, or applicable law. In such cases, only the minimum necessary information is provided.

6.4 Security Partners

Fraud detection and cybersecurity service providers may access limited technical data. Data confidentiality agreements are in place with these partners.

Cookies are small text files stored on your device. crickex bangla uses the following types of cookies:

7.1 Essential Cookies

Without these cookies the site cannot function properly. They are necessary for maintaining login sessions, security verification, and remembering your preferences. These cookies cannot be disabled.

7.2 Analytics Cookies

We use analytics tools to understand how users interact with our site. This information is aggregated and anonymised, and helps us improve site functionality.

7.3 Managing Cookies

You can block or delete non-essential cookies by changing your browser settings. Keep in mind that disabling essential cookies may affect some key features of the platform.

As a crickex bangla user, you have certain important rights regarding your own information:

• Right of Access: You can request to know what information we hold about you
• Right to Rectification: You can request that incorrect or incomplete information be corrected
• Right to Erasure: In certain circumstances you can request that your account and data be deleted, though complete deletion may not always be possible where legal requirements exist
• Right to Restrict Processing: In certain cases you can request that the way your information is used be restricted
• Right to Data Portability: You can request that the information you have provided be made available in a structured digital format
• Right to Object: You can stop marketing communications or object to certain types of data processing

To exercise these rights, send a request through our support channels. We will aim to respond within a reasonable time. For more information about our platform, you can read our About Us page.

crickex bangla strictly does not provide services to anyone under 21 years of age. We may request identity documents at registration or at any point to verify age.

If we find that a user is under 21, that account will be closed immediately and the relevant information will be handled in accordance with applicable policy.

For our detailed responsible gaming guidelines, self-exclusion procedures, and deposit limit tools, please read our Responsible Gaming page.

crickex bangla may update this privacy policy from time to time due to changes in services, legal requirements, or technical reasons. For any significant changes, we will notify you in the following ways:

• By updating the "Last updated" date at the top of this page
• By showing a notification when you log in to the platform
• By sending an SMS or email to your registered mobile number (for important changes)

Continuing to use the service after updated policy is published means you accept the new policy. We therefore recommend checking this page regularly.

If you have any questions about this privacy policy, want to exercise your rights regarding your data, or want to raise a data privacy complaint, please contact us:

• Contact us directly via 24/7 live chat support
• Email us at: [email protected]

Our support team can answer your questions in both Bengali and English. You can also check our FAQ section for answers to many common questions already provided there.